Introduction to Business Operation Management

Course Overview

This course is an introduction to the concepts, principles, problems, and practices of operations management. Emphasis is on managerial processes for effective operations in both goods-producing and service-rendering organizations. 

Students will learn how to increase productivity and responsiveness in work processes, also aimed at higher quality delivered and improved customer choice in the business services. This course will give you real-world skills in business to handle challenges that may come with operation management.

Course Audience

This course is designed for people who are interested in;

• Problem-solving and leading projects
• Transforming ideas into reality
• Managing teams that deliver value to the customer.

Course Objectives

Upon successful completion of the course, students are should be able to;

• Develop an understanding of and an appreciation for the production and operations management function in any organization.  
• Understand the importance of productivity and competitiveness to both organizations and nations.  
• Understand the importance of an effective production and operations strategy to an organization.  
• Understand the various production and operations design decisions and how they relate to the overall strategies of organizations.  
• Understand the importance of product and service design decisions and their impact on other design decisions and operations.  
• Obtain an understanding of quality management practice in organizations and how total quality management and six-sigma facilitate organizational effectiveness.  
• Understand the relationship between the various planning practices of capacity planning, aggregate planning, project planning, and scheduling.  
• Understand the roles of inventories and the basics of managing inventories in various demand settings.  
• Understand contemporary operations and manufacturing organizational approaches and the supply-chain management activities and the renewed importance of this aspect of organizational strategy.